Privacy Policy
Last Updated: November 5, 2026
Welcome to Flow2Web. We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Flow2Web collects, uses, stores, shares, and protects personal data when you visit our website, contact us, request our services, or otherwise interact with us.
This policy applies to https://www.flow2web.design/.
1. Who We Are
Flow2Web is an independent creative digital agency based in Gevgelija, Republic of North Macedonia, providing web design, web development, UI/UX design, branding, and related digital services.
Business Name: Flow2Web
Operating Entity / Legal Name: Flow2Web (website and business name; legal operator identification to be confirmed)
Address: Street 25 Mina No. 5, Stojakovo, Gevgelija, Republic of North Macedonia
Country: Republic of North Macedonia
Website: https://www.flow2web.design/
Contact Email: hi@flow2web.design
For privacy-related questions or requests, please contact us at hi@flow2web.design.
2. Personal Information We Collect
We may collect personal information when you interact with our website or services.
Information You Provide
When you contact us, request a quotation, or discuss a project, we may collect:
- Full name.
- Email address.
- Telephone number, if provided.
- Company or business name.
- Website URL, if provided.
- Project requirements, budget, and timeline.
- Messages, attachments, and other information you voluntarily submit.
We collect this information to understand your requirements, respond to your inquiries, and provide our professional services.
Automatically Collected Information
When you access our website, certain technical information may be processed automatically, including:
- IP address.
- Browser type and version.
- Device and operating system information.
- Pages visited and referral information.
- Approximate geographic location derived from technical information.
- Website usage and performance information.
- Server logs and security-related events.
The information collected depends on the website features and services that are active.
3. How We Use Your Information
We may use personal information to:
- Respond to inquiries and communicate with visitors.
- Prepare quotations and discuss potential projects.
- Deliver web design, development, branding, and related services.
- Manage client relationships and project communications.
- Maintain and improve our website.
- Monitor website performance and diagnose technical issues.
- Protect our website against spam, fraud, and unauthorized access.
- Evaluate job applications or collaboration inquiries.
- Fulfill applicable legal, contractual, and administrative obligations.
We do not sell personal information to third parties.
We do not use information submitted through our contact forms to send unsolicited marketing emails.
4. Legal Bases for Processing
Where required by applicable data protection law, we process personal information on the following legal bases:
Contractual Necessity: To take steps requested before entering into a contract or to fulfill our contractual obligations.
Legitimate Interests: To communicate with potential clients, maintain business relationships, operate our website, prevent abuse, and protect our services, subject to applicable legal safeguards.
Consent: Where you voluntarily provide consent for a particular processing activity, including non-essential cookies or analytics where consent is required.
Legal Obligations: To comply with applicable accounting, tax, regulatory, or other legal requirements.
Where processing relies on consent, you may withdraw that consent at any time.
5. Contact Forms and Email Communications
Our website uses WordPress and may use Contact Form 7 to process contact inquiries.
When you submit a contact form, the information you provide is used to respond to your message and, where relevant, discuss our services.
Your submission may be transmitted through our hosting and email infrastructure.
We may retain correspondence for as long as reasonably necessary to respond to inquiries, maintain relevant business records, or meet legal obligations.
Please avoid submitting passwords, payment card details, or sensitive personal information through our general contact forms.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support functionality, security, website performance, and analytics.
These may include:
Essential Cookies: Technologies necessary for website operation, security, and basic functionality.
Analytics Cookies: Technologies used to understand website traffic and visitor interactions, where enabled.
Preference Cookies: Technologies used to remember visitor preferences, where implemented.
Some technologies may be provided by third-party services integrated into our website.
Where required by applicable law, non-essential cookies and similar tracking technologies will only be activated after valid consent has been obtained.
You can manage cookies through your browser settings and any cookie preference controls available on our website.
Additional information may be provided in our separate Cookie Policy.
7. Google Analytics and Google Services
Our website uses Google Site Kit to integrate supported Google services.
Where Google Analytics is enabled, it may process website interaction information such as page views, device characteristics, approximate location, and usage events.
We use this information to understand website performance and improve our content and services.
Google Search Console may also be used to analyze our website’s visibility and performance in Google Search.
The collection and processing of analytics information depend on our active configuration and applicable consent requirements.
For information about Google’s privacy practices, visit:
8. Website Hosting and Security
Our website uses DreamHost hosting infrastructure and Cloudflare services for website delivery, performance, and security.
These service providers may process technical information, including IP addresses, network requests, diagnostic information, and security logs, as necessary to provide their services.
We may also use WordPress security plugins and other protective measures to help detect unauthorized login attempts, malicious traffic, and potential security incidents.
Technical information is processed for purposes such as maintaining availability, troubleshooting, and protecting the website.
9. Portfolio and Client Projects
Flow2Web may publish selected portfolio projects to showcase our creative and technical work.
Portfolio materials may include business names, logos, screenshots, website designs, project descriptions, and other materials associated with completed work.
We aim to publish such information only where we have an appropriate legal basis or authorization.
If you believe that content on our website contains personal information that should be corrected or removed, please contact hi@flow2web.design.
We will review requests in accordance with applicable law.
10. Career Applications and Collaboration Requests
If you apply for a job, internship, freelance opportunity, or collaboration with Flow2Web, we may collect:
- Your name and contact details.
- CV or résumé.
- Portfolio links.
- Professional experience and qualifications.
- Skills and employment-related information.
- Other information voluntarily included in your application.
This information is used to assess your application and communicate with you about relevant opportunities.
We retain applicant information only for as long as necessary for the recruitment purpose or another legally justified retention period.
11. Sharing Personal Information
We do not sell or rent your personal information.
We may share personal information with service providers when necessary to operate our website or provide our services.
These may include:
- Website hosting providers, including DreamHost.
- Website delivery and security providers, including Cloudflare.
- Email and communication service providers.
- Analytics providers, including Google where enabled.
- Authorized technical collaborators or subcontractors.
- Professional advisers where necessary.
- Public authorities where disclosure is legally required.
We seek to limit the information shared to what is necessary for the relevant purpose.
Where required, appropriate contractual and data protection safeguards should apply.
12. International Data Transfers
Some of our technology providers may process or store information outside the Republic of North Macedonia.
Where international data transfers are subject to applicable legal requirements, we seek to use appropriate transfer mechanisms and safeguards.
These may include recognized contractual protections or other lawful mechanisms, depending on the provider, destination, and applicable legislation.
You may contact us for further information about international transfers relevant to your personal information.
13. Data Retention
We retain personal information only for as long as necessary for the purposes described in this policy or as required by applicable law.
Retention periods depend on the category of information:
Contact Inquiries: Retained for the period necessary to respond and manage relevant business correspondence.
Client and Project Information: Retained during the business relationship and for any additional period necessary for contractual, accounting, legal, or dispute-resolution purposes.
Job Applications: Retained for the relevant recruitment process and any additional period supported by applicable law or a separately communicated retention arrangement.
Analytics Data: Retained according to the configured settings of the relevant analytics platform.
Security and Server Logs: Retained according to operational requirements, service provider configurations, and applicable law.
When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.
14. Your Data Protection Rights
Depending on the applicable law, you may have the right to:
- Access personal information held about you.
- Request correction of inaccurate information.
- Request deletion of personal information in certain circumstances.
- Request restriction of processing.
- Object to certain processing activities.
- Request data portability where applicable.
- Withdraw consent where processing relies on consent.
- Receive information about the processing of your personal data.
- Exercise applicable rights concerning automated decision-making.
These rights may be subject to legal conditions and exceptions.
To exercise your rights, contact us at:
We may request reasonable information to verify your identity before responding.
We will respond within the time limits required by applicable law.
You also have the right to lodge a complaint with a competent data protection supervisory authority.
In the Republic of North Macedonia, the relevant authority is the Agency for Personal Data Protection.
Website: https://azlp.mk/
15. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, disclosure, and misuse.
These measures may include:
- HTTPS-encrypted website connections.
- Restricted administrative access.
- Security monitoring and login protection.
- Software and infrastructure maintenance.
- Appropriate access controls.
- Website and infrastructure security services.
However, no method of internet transmission or electronic storage is completely secure.
We cannot guarantee absolute security.
16. Third-Party Websites
Our website may contain links to external websites, including client projects, portfolio websites, and social media platforms.
These third-party websites operate independently and may have their own privacy policies and data processing practices.
We are not responsible for the privacy practices of external websites.
We encourage you to review their privacy policies before providing personal information.
17. Children’s Privacy
Flow2Web provides professional creative and digital services primarily intended for businesses and individuals seeking those services.
We do not knowingly solicit personal information from children through our general website services.
If you believe that a child has provided personal information in circumstances requiring parental authorization, please contact us so we can review the situation and take appropriate action.
18. Automated Decision-Making
We do not currently intend to use personal information collected through our website to make solely automated decisions that produce legal or similarly significant effects on individuals.
If this changes, we will provide any additional information required by applicable law.
19. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, technology providers, business practices, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the beginning of this document.
Where required by law, we will provide additional notice or obtain renewed consent.
We encourage visitors to review this policy periodically.
20. Contact Information
If you have questions about this Privacy Policy, the processing of your personal information, or your data protection rights, please contact us.
Flow2Web
Creative Web Design & Development Agency
Address: Street 25 Mina No. 5, Stojakovo, Gevgelija, Republic of North Macedonia
Email: hi@flow2web.design
Website: https://www.flow2web.design/
We will review privacy-related inquiries and respond in accordance with applicable data protection legislation.